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Something not working? Have a question? Send us a message and we'll respond within 24 hours.
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We respond to every message. If you're experiencing a bug, include your device model and iOS version if possible.
Common issues
Can't upload an image
Go to Settings → Privacy → Photos and make sure ScanAI has access. If you chose Limited Access, select specific photos manually.
Scan takes a long time
Check your internet connection. For video files, try uploading a shorter clip or exporting at a lower resolution.
App crashes on launch
Check the App Store for an update. If you're on the latest version, delete and reinstall the app.
Unexpected results
Heavily compressed or low-resolution images may produce uncertain results. Use full-resolution exports for best accuracy.